Patient Information

Everybody, regardless of gender, sexual orientation, age, religion, cultural belief, or disability is equally entitled to receive health services to promote and maintain good health. Whether the services are being offered through the public, private or NGO sector, everyone has certain rights which cannot be taken away.

Remera-Rukoma District Hospital ensures that patient’s rights are respected by health care providers to establish trust and open communication. Health providers are taught to understand and respect patients’ dignity.

A. PATIENT’S RIGHT

1. Right to Care: You have right:

· To receive care when you need it

• To the best quality care available, including preventive, curative, promotive, and rehabilitative care

• To a full continuum of care including referral when eded.

2. Right to privacy and confidentiality :You have right:

· To be consulted in a private space free from  being seen or overheard by others

· For  all information about your medical condition to be kept confidential within the limits of the law.

· To have your medical  records read only by individuals  involved directly in your care, by individuals monitoring quality or by individuals  authorized by law  or  regulation

3. Right to information: You have right :

· To know who is treating you and what their qualifications are

· To information on your condition, the diagnosis, prognosis, treatment, risks and alternatives

· To know the names of any drugs prescribed their actions and side-effects

4. Right to choices: You have right:

· To participate in decision-making about your care, treatment, and medication and provide informed consent to care

· To a second opinion

· To choose whether to take part in research programs

· To choose how to be addressed during your stay in the hospital (name or title you prefer)

· To use and keep your own personal belongings and valuables safely

· To choose  your own  clothing and self care routines

· To make your choice on activities , interest , privacy  during your stay in the hospital

· To decide if you want visitors or not while you are here. The hospital may need to limit visitors to better for you and other patients

· If necessary to designate  those persons who can visit you  during your stay

5. Right to respect and dignity: You have right:

· To be treated with respect and for your personal views, religious and cultural beliefs to be respected by all health care workers

· To receive care in a language you can understand

6. Right to complaints: You have right:

· To complain about any aspect of your  care and treatment without fear of recrimination

· To receive prompt action on your complaints and a report back on action taken

7. Right to  refuse treatment : You have right :

· To refuse any care, treatment, and medication and to be informed about the consequences of doing so

8. Right to pain management : You have right to:

· To have pain assessed and managed appropriately

9. Right to security and safety: You have right to: 

· Ask questions if you are concerned about your health or safety

· Be informed about which medications you are taking and why you are taking them

· To be free of discrimination, all forms of abuse or harassment or any risk to your personal safety

10.  Right to advocacy:

· To strength advocacy for vulnerable patients like newborns, pregnancy women, children, adolescents, disabled, elderly, comatose for service accessibility

· To do advocacy for Non-insured poor patients to local government.

B. RESPONSIBILITIES OF THE PATIENT

1. You are responsible for taking care of your own health

2. You are responsible to access and use the health system properly and not abuse it

3. You are responsible for respecting the rights of health providers and other patients

4. You are responsible to provide health care providers with relevant and accurate information about your health condition

5. You are responsible to follow all instructions and adhere to treatments prescribed

6. You are responsible for ensuring that you have the means to pay for all services delivered